Shipping policy
MOXIE CUSTOMS — SHIPPING POLICY Last updated: June 2025
The short version: we ship nationwide via UPS and FedEx, and offer local pickup in Princeton, TX. Custom orders ship 7–10 business days after mockup approval. POD sample orders ship in 3–5 business days directly from our production partner. Once your order leaves our hands, tracking is in yours — we will send it the moment your label is created.
01 — PRODUCTION COMES BEFORE SHIPPING
This is the most important thing to understand about Moxie Customs shipping timelines: we do not ship from inventory. Every custom order is produced specifically for you after you approve your digital mockup. That means your shipping clock does not start ticking at checkout — it starts ticking when production is complete.
How the timeline works: Day 0: You approve your mockup in writing. Day 1–10: Production (standard) or Day 1–5 (rush). Day 10–12: Quality check, packaging, and carrier pickup. Day 12–16: Delivery depending on your location and shipping method selected.
POD sample orders — single-unit items fulfilled through Printful or Printify — follow a different timeline. Those ship directly from our production partner within 3–5 business days of your order and are not subject to the custom order timeline above.
02 — CARRIERS + SHIPPING METHODS
We ship all custom and in-house orders via UPS and FedEx. Carrier selection is based on your location, package dimensions, and the most reliable delivery option available for your area. We do not use USPS for custom orders.
Ground (standard): 3–7 business days transit. Cost calculated at checkout. Best for most orders.
2-Day Express: 2 business days transit. Cost calculated at checkout. Best for time-sensitive orders after production is complete.
Overnight: 1 business day transit. Cost calculated at checkout. Last-resort urgent delivery.
Local pickup — Princeton, TX: Same day available. Free. Best for DFW-area clients.
Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery destination. We do not mark up shipping — you pay the carrier rate.
For orders of 100+ pieces: large bulk orders may require freight shipping depending on total weight and dimensions. If your order qualifies for freight, we will communicate this during the quoting process and include estimated freight costs in your quote. We will always find the most cost-effective option for your volume.
03 — LOCAL PICKUP — PRINCETON, TX
If you are in the DFW area, local pickup is available and free — no shipping cost.
- Pickup is available once you receive a "ready for pickup" notification from us
- Pickup location details will be provided in your order confirmation email
- Please bring your order confirmation and a valid ID for pickup
- Pickup hours are by appointment — contact us at hello@moxiecustoms.com to schedule
- Unclaimed orders held longer than 14 days after the ready notification may be subject to a storage fee
04 — PROCESSING + HANDLING
Custom in-house orders
- Production begins after written mockup approval — not at the time of order placement or payment
- Standard production: 7–10 business days after mockup approval
- Rush production: 3–5 business days after mockup approval (rush fee applies — ask us for current pricing)
- Orders are inspected for quality before packaging
- Tracking information is emailed to you the same day your order ships
POD sample orders
- POD orders are transmitted to our production partner within 24 hours of order placement
- Production and shipping by our partner: typically 3–5 business days combined
- Tracking is sent directly from the production partner to your email on file
- POD orders ship separately from in-house custom orders — if you place a mixed order, you may receive multiple shipments
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing the next business day.
05 — TRACKING YOUR ORDER
01 — Order confirmed: you receive an order confirmation email immediately 02 — Mockup sent: within 24–48 hours of order confirmation 03 — Mockup approved: production begins, estimated ship date confirmed 04 — Order shipped: tracking number emailed to you the same day as carrier pickup 05 — Delivery: carrier delivers to your address on the estimated delivery date
If you have not received a tracking number within 24 hours of your estimated ship date, contact us at hello@moxiecustoms.com before contacting the carrier — we can usually sort it out faster.
06 — SHIPPING DAMAGE
We pack every order with care. If something arrives damaged, here is exactly what to do — in this order:
- Do not throw away any packaging — the carrier needs to inspect it to process a claim
- Photograph the outer box or mailer showing any damage before opening it
- Photograph the inner packaging and the damaged items before moving anything
- Contact us within 48 hours of delivery at hello@moxiecustoms.com with your photos and order number in the subject line
We will help you file a carrier claim and work toward a resolution — replacement, re-production, or reimbursement depending on the extent of the damage and the carrier's claim outcome.
Why 48 hours matters: carrier damage claims have strict filing windows. If you wait longer than 48 hours to report damage, the carrier may deny the claim entirely — which limits what we can do on our end. Please flag shipping damage as soon as you spot it.
07 — LOST OR MISSING PACKAGES
- Check your tracking link first — sometimes "delivered" means it was left with a neighbor, in a mailbox, or with a building manager
- Wait 24 hours after the estimated delivery date before reporting a package as lost — carrier scans can run behind
- If your package still has not arrived 24 hours after the estimated delivery date, contact us at hello@moxiecustoms.com
- We will open a trace with the carrier on your behalf — this process typically takes 3–7 business days
- If the carrier confirms the package is lost, we will work with you on a resolution — replacement or refund depending on the situation and carrier outcome
Moxie Customs is not responsible for packages that are confirmed delivered by the carrier but reported missing after delivery. If you are concerned about porch theft or delivery security, let us know before your order ships and we can require a signature on delivery.
08 — DELIVERY ADDRESS ACCURACY
Please double-check your delivery address at checkout.
- We ship to the address provided at checkout — we cannot be held responsible for orders shipped to an incorrect address you entered
- Address changes must be requested before your order ships — contact us immediately at hello@moxiecustoms.com if you need to update your delivery address
- If an order is returned to us due to an incorrect address, undeliverable address, or failed delivery attempt, you will be responsible for re-shipment costs
- We ship to all 50 US states. We do not ship to PO Boxes for custom bulk orders — a physical address is required. PO Boxes may be available for some POD orders depending on the carrier.
- International shipping is not currently available.
09 — POD + SAMPLE ORDER SHIPPING
Printful orders: ships from Printful's US facilities. Standard combined production and shipping is 3–5 business days. Arrives in Moxie Customs branded packaging with your custom neck label and packing slip. Tracking sent directly from Printful to your email.
Printify orders: ships from your assigned print provider's facility. Timeline varies by provider — typically 4–7 business days combined. Packaging is provider-dependent — white label unless branded options are available for your specific product. Tracking sent via Printify to your email.
10 — SHIPPING QUESTIONS
Something unclear? Order delayed? Tracking link acting suspicious? We are here.
Email: hello@moxiecustoms.com — response within 48 hours, Monday through Friday
DM: @moxiecrafting on Facebook and Instagram — quick questions welcome
Local pickup: Princeton, TX — by appointment, DFW area only
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