Terms of service

MOXIE CUSTOMS — TERMS OF SERVICE Last updated: June 2025

Plain English first: use our site and services honestly, pay for what you order, do not misuse our work or our platform, and we will deliver premium branded products and a great experience every time. The full details are below — they protect both of us.

01 — AGREEMENT TO THESE TERMS

By accessing moxiecustoms.com, placing an order, submitting a quote request, or engaging with Moxie Customs in any capacity — including through our social media channels or email — you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our site or services.

These terms apply to all visitors, customers, and anyone else who accesses or uses our services, whether you are an individual consumer, a business owner, a corporate buyer, or a B2B client placing a bulk order.

Moxie Customs is a custom branded merchandise studio based in Princeton, Texas. We produce DTF printed apparel, laser engraved items, leather patch decoration, custom gift sets, and B2B bulk orders. We also offer print-on-demand products through our Shopify store, fulfilled in partnership with Printful and Printify.

02 — PRODUCTS, ORDERS + PRICING

Custom and made-to-order products

The majority of what we produce at Moxie Customs is custom — meaning it is made specifically for you, with your design, your logo, or your personalization applied. Because of this:

  • All custom and personalized orders are final sale once production has begun
  • A digital mockup will be sent to you for written approval before production starts — this is your opportunity to review design, placement, sizing, and colors
  • Your written approval of the mockup authorizes production and confirms you have accepted the design as presented
  • Changes requested after mockup approval may incur additional fees or cause delays

Pricing

  • All prices listed on moxiecustoms.com are in US dollars
  • Prices are subject to change without notice — the price at the time of your confirmed order is the price you pay
  • Quoted prices for custom B2B orders are valid for 30 days from the date of the quote unless otherwise stated in writing
  • Rush fees, setup fees, and add-on charges will be clearly communicated before your order is confirmed
  • Bulk discount tiers are applied based on quantity at the time of order — splitting orders across multiple invoices to qualify for a tier is not permitted

Payment

  • B2B and custom orders require a 50% deposit at the time of order confirmation
  • The remaining balance is due before shipment or pickup — production will not be released until payment is received in full
  • We accept all major credit cards, PayPal, and other payment methods available through Shopify Payments
  • Payment information is processed securely through Shopify's payment platform — Moxie Customs does not store your payment card information
  • Returned or declined payments may result in order cancellation and forfeiture of any deposit paid

03 — ACCURACY OF INFORMATION

We work hard to make sure our site is accurate, but we are human — and so are our suppliers.

  • We reserve the right to correct errors in product descriptions, pricing, or availability at any time
  • Product images are for illustrative purposes — actual colors, textures, and finishes may vary slightly due to screen settings, material batches, and production variables
  • Sizing information is sourced from our suppliers' official size charts. We are not responsible for fit issues when a garment was produced according to the size ordered.
  • If we discover a pricing error on a confirmed order, we will contact you before proceeding — you will have the option to honor the corrected price or cancel the order for a full refund

A note on colors: screens lie. The terracotta on your monitor and the terracotta on your printed shirt are close cousins, not identical twins. DTF printing reproduces colors in CMYK, and some RGB screen colors fall outside the printable range. We flag any color concerns during the mockup process — if we see a potential issue, we will tell you before production begins.

04 — INTELLECTUAL PROPERTY

Your content — what you submit to us

When you submit artwork, logos, designs, or other content to Moxie Customs for use in your order:

  • You represent and warrant that you own the rights to that content or have been granted the legal right to use it for commercial production
  • You grant Moxie Customs a non-exclusive license to reproduce your submitted content solely for the purpose of fulfilling your order
  • You are responsible for ensuring your artwork does not infringe on any third-party copyright, trademark, or intellectual property rights
  • Moxie Customs is not liable for intellectual property claims arising from content you submit for production

In plain terms: if you submit a logo or design that belongs to your business, you are confirming you have the right to use it on merchandise. If you submit someone else's trademarked logo or copyrighted artwork without authorization, that is on you — not on us. We produce in good faith based on what you provide.

Our content — the Moxie Customs brand

Everything that makes up the Moxie Customs brand — including our name, logo, website design, photography, written content, brand system, templates, and promotional materials — belongs to Moxie Customs. You may not reproduce, copy, distribute, or use any Moxie Customs branding or content without our written permission. Sharing our social media posts or tagging us in content featuring your order is always welcome — that is the good stuff.

Your finished products

Once your custom order is produced and paid for, the finished physical product belongs to you. Any proprietary production techniques, templates, or processes used to create your order remain the intellectual property of Moxie Customs.

Portfolio and marketing use

Moxie Customs reserves the right to photograph, display, and use completed orders in our portfolio, on our website, and across our social media channels for marketing purposes. We will never display proprietary business information or confidential branding without your consent. If you prefer your order not be featured, please let us know in writing at the time of your order.

05 — PROHIBITED USES

You agree to use moxiecustoms.com and our services only for lawful purposes and in a way that does not infringe on the rights of others. The following are not permitted:

  • Submitting content that infringes on any copyright, trademark, or other intellectual property right
  • Ordering merchandise that will be used to harass, defame, or harm any individual or group
  • Placing fraudulent orders or providing false information during the ordering or quote process
  • Using our site to distribute malware, spam, or any harmful code
  • Attempting to access, copy, or reverse-engineer any part of our website, systems, or proprietary production processes
  • Reselling Moxie Customs' own branded content, templates, or mockup files without written authorization
  • Ordering content that promotes hate, violence, illegal activity, or discrimination in any form

We reserve the right to refuse, cancel, or terminate any order or account that violates these terms, at our sole discretion and without refund of any fees paid.

06 — TURNAROUND TIMES + DELIVERY

Production timelines

  • Standard turnaround is 7–10 business days after written mockup approval — not from the date of order placement
  • Rush production (3–5 business days) is available for an additional fee and is subject to current production capacity
  • Turnaround times are estimates, not guarantees. Production delays caused by supplier shortages, equipment issues, or extreme order volume will be communicated to you as soon as possible.
  • Moxie Customs is not liable for losses or damages caused by production delays beyond our reasonable control

Shipping

  • We ship nationwide via UPS and FedEx. Local pickup is available in Princeton, TX.
  • Shipping costs are calculated at checkout based on order weight, dimensions, and destination
  • Once an order ships, tracking information will be sent to the email on file
  • Moxie Customs is not responsible for carrier delays, lost packages, or delivery issues once the order has been picked up by the carrier
  • Shipping damage claims must be reported within 48 hours of delivery with photographic evidence

07 — PRINT-ON-DEMAND + THIRD-PARTY FULFILLMENT

Some products in our Shop are fulfilled through third-party print-on-demand partners — Printful and Printify. When you order a POD item:

  • Your order is transmitted to the production partner who fulfills and ships it directly
  • Production and shipping timelines are subject to the partner's current capacity and may differ from our standard custom order timelines
  • Quality, defect, and return claims for POD items are handled in coordination with the production partner
  • Moxie Customs acts as the merchant of record — all customer service inquiries go through us at hello@moxiecustoms.com

08 — PRIVACY + DATA

We respect your privacy and handle your information with care.

  • We collect information you provide directly — name, email, business name, shipping address, and payment information — for the purpose of fulfilling your orders and communicating with you
  • Payment information is handled securely through Shopify Payments. We do not store credit card numbers.
  • We may use your email address to send order confirmations, shipping notifications, and occasional marketing communications. You can opt out of marketing emails at any time.
  • We do not sell, rent, or share your personal information with third parties except as necessary to fulfill your order
  • Our website uses cookies to improve your browsing experience and analyze site traffic

For questions about how your data is handled, contact us at hello@moxiecustoms.com.

09 — DISCLAIMER OF WARRANTIES

Moxie Customs provides its services and products on an "as is" and "as available" basis.

  • We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components
  • We do not warrant that the results of using our products or services will meet every expectation — subjective preferences for design, color, or style do not constitute a product defect
  • Product descriptions, mockups, and previews are representations of the intended final product, not an exact guarantee of every detail given natural variation in materials and production processes

10 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Moxie Customs shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to lost profits, lost revenue, or lost business opportunities — arising from your use of our products or services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these terms or our services shall not exceed the total amount you paid for the specific order giving rise to the claim.

Some jurisdictions do not allow limitations on implied warranties or liability for incidental or consequential damages. In those jurisdictions, the above limitations may not apply to the fullest extent.

11 — GOVERNING LAW + DISPUTES

These Terms of Service and any dispute arising from your use of Moxie Customs' services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of our services shall first be attempted to be resolved through good-faith communication directly with Moxie Customs. Reaching out to us at hello@moxiecustoms.com is always the right first step.

If a dispute cannot be resolved informally, it shall be subject to binding arbitration in Collin County, Texas, in accordance with the rules of the American Arbitration Association. You waive the right to a trial by jury or to participate in a class-action lawsuit.

12 — CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be posted on this page with an updated effective date. Your continued use of our site or services after any changes constitutes your acceptance of the new terms.

If you have an active or pending order when terms change, the terms in effect at the time of your order confirmation apply to that order.

13 — CONTACT

If you have questions about these Terms of Service or want to discuss a specific situation — reach out. We are a real business run by real people, and we would rather have a direct conversation than leave anything ambiguous.

Email: hello@moxiecustoms.com Response within 48 hours, Monday through Friday

Website: moxiecustoms.com

Social: @moxiecrafting on Facebook and Instagram Princeton, TX

Your brand, worn well.